Keeping Safe and Well

One of the key parts of our ethos at Excellence Girls Academy is to create and maintain an environment where our students feel safe, secure, comfortable and encouraged to voice any concerns they may have.

We implement this by ensuring that all students are aware that there are trusted adults in the school to whom they can confide in any unhappy, worried, unsafe circumstances. Our academic mentoring scheme, in which each student is given a staff mentor, provides a regular opportunity for students to seek support or for staff to identify any support needed.

Our school council also play an active role in establishing a safe and secure ethos throughout the school and provide peer-to-peer support.

We also equip our students with the knowledge and skills to keep themselves safe from harm through our Relationship, Sex and Health Education (RSHE) programme, assemblies and other curriculum activities.

For full information and further details, please refer to our Safeguarding Policy on our policies page.

Useful links for students

Useful contacts for students

If you’re experiencing any mental health issues or need urgent support, there are lots of places you can go to for help, some of which are listed below.

If your concern is related to online safety, you can find further contacts here.


Teen Mental Health – A Guide for Parents | (

Parents/Carers can find further useful contacts here.

School Safeguarding Team

•  Tel: 07434 547050
•  Email:

Muslim Youth Helpline
Muslim Youth Helpline offers faith and culturally sensitive, non-judgemental, confidential support.
•  Tel: 0808 808 2008 (4pm-10pm 7 days a week)
•  Live chat:
•  Email:
• Website: Muslim Youth Helpline

Childline is a private and confidential service for children and young people up to the age of 19. You can contact Childline about anything – no problem is too big or too small.
•  Tel: 0800 1111 (available 24/7, free to call)
•  Instant messaging: Chat 1-2-1 with a counsellor online
•  Website: Childline / Childline – Kids (for under 12s)

The Mix
The Mix provides judgement-free information and support to young people aged 13-25 on a range of issues including mental health problems.
•  Tel: 0808 808 4994 (11am-11pm, free to call)
•  Crisis support: Text ‘THEMIX’ to 85258.
•  Email: Email us – The Mix
•  Website: The Mix – Essential support for under 25s

Mind provides confidential mental health information services, support and understanding, enabling people to make informed choices.
• Tel: 0300 123 3393 (9am-6pm MonFri except bank holidays)
• Text: 86463
• Email:
• Website: Information for young people on mental health and wellbeing – Mind

Young minds
Provides mental health resources for young people. The YoungMinds Crisis Messenger text service provides crisis support across the UK to young people.
• Crisis support: Text YM to 86463 (available 24/7, free to text)
• Website: YoungMinds

Provides confidential listening and non-judgemental emotional support for anyone who needs it such as people experiencing feelings of distress or despair, including those that could lead to suicide.
• Tel: 116 123 (available 24/7, free to call)
• Email:
• Website: Samaritans

If you are having thoughts of suicide, or are concerned for a young person who might be, you can contact the Hopeline for confidential support and practical advice.
• Tel: 0800 068 4141 (10am-10pm Mon–Fri, 2pm-10pm weekends & bank holidays)
• Text: 07860 039967
• Email:
• Website: Papyrus UK Suicide Prevention

A free, safe and anonymous online counselling service for young people who can support you through any crisis that you might be experiencing.
• Instant messaging: Kooth Sign Up (12-10pm Mon–Fri, 6pm-10pm weekends)
• Website: Kooth

Speak up space
Speak Up Space offers support to young people aged up to and including 18 years old living in Stoke-on-Trent and Staffordshire. You can talk to them about anything and they can listen, try to help you understand how you feel, find coping strategies and offer support.
• Instant messaging: Instant Messaging – Speak up Space
• Website: Speak up Space (Sun–Thurs evenings) 

Chat health
This service is provided by the Staffordshire Families’ Health and Wellbeing Service for young people aged 11-19.
• Text: 07520 615 723 (You will get a reply within 24 hours from an NHS School Nurse between 9am-5pm Mon–Fri (except bank holidays).
• Website: ChatHealth

CAMHS Access Team
The CAMHS Access Team offers support to young people living in Stoke-on-Trent, North Staffs and Leek. If you, or someone you know, is experiencing a mental health crisis and you are concerned for your life, or someone else’s, you can ring the access team for support.
• Tel: 0300 123 0907 (Option 4) after 5pm and at weekends.

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